We're here for you. We typically respond within a few hours during business hours (Mon–Fri, 09:00–18:00 Bishkek time).
Your ticket goes straight into the Goutub admin panel — we'll reply to the email you provide within a few hours.
In the web panel: /price → choose a plan → pay by card via FreedomPay (Visa/Mastercard/ELCART) or by transfer via WhatsApp.
In the iOS app: Profile → Subscription → choose a plan → pay via Apple In-App Purchase.
In the mobile app — upgrades only. To switch to a lower plan, cancel your current subscription in your Apple ID settings; once the billing period ends, subscribe to the new plan.
In the web panel — contact support and we'll move you to a different plan with a prorated adjustment.
iOS: Settings → Apple ID → Subscriptions → Goutub → Cancel.
Web: Panel → Subscription → Cancel auto-renewal.
Access to paid features remains active until the end of the current billing period.
Web payments: a refund is available if the panel has never been used (no jobs generated). Email support@goutub.kg from your account email with the transaction number — refunds are processed to the original card within 10 business days.
App Store: refunds are handled through Apple — reportaproblem.apple.com within 90 days.
In the iOS app: Profile → Delete account. This action is irreversible: all projects, files, voice templates, and push tokens will be permanently removed.
In the web panel: Profile → "Danger zone" section → Delete account.
Check: Settings → Notifications → Goutub → Allow. If notifications are enabled but still not arriving, sign out and back into your account in the app (this re-registers the push token).
Billing inquiries are handled with priority — within 1 business day. Technical questions — 1–3 business days.